Order & Shipping


All payments on our online store are securely processed by Stripe for the following reasons.

SSL Protected : All transactions are SSL (Secure Socket Layer) protected. Your information is securely transmitted during the processing of all payments.

PCI Compliant : Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security.

Encrypted : All credit card numbers are encrypted, and no credit card information is stored on Bamboo Art Shop server.

Ordering Process:

  1. When an order is placed, your credit card will be authorised for the full amount.
  2. The order will then be reviewed by us.
    • If we need more information, we will contact you by email.
  3. To minimise fraud for the protection of our customers, we wait 24 hours from the time of payment to capture the payment.
  4. At that time we then process, securely pack and ship your order within 1 to 3 business days.

Alternative Shopping/Payment Option - Amazon

If preference is given to ordering from a large business, please note that most of our products featured on our online shop are also available on our Amazon Shops located in the following links:

Amazon US : https://www.amazon.com/handmade/BambooArtShop

Amazon UK : https://www.amazon.co.uk/handmade/BambooArtShop

Amazon DE : https://www.amazon.de/handmade/BambooArtShop

Amazon FR : https://www.amazon.fr/handmade/BambooArtShop

All Amazon orders are processed through their own secured payment system.  No payment information is recorded on our online shop either way. 

Alternative Payment Options - Wholesale Orders

Other payment options are available on demand, such as bank transfers. Please understand that work on custom orders will start after payment has been received and cleared. 

Wire transfer is the preferred method of payment for wholesale orders.

Normal Order Processing Time

1 to 3 business days.

All of our products are 100% handmade in Thailand by local Thai artisans.  We always try to keep our inventory low, to ensure we provide the freshest products available.  With that in mind, our aim is to get the product ready for shipping, after the payment has been received is 1 t o3 business day. If a longer processing time is expected, an email notification will be sent.

International and Worldwide Shipping

All items bought online are shipped worldwide through ePacket International Airmail from Thailand (unless otherwise stated). The estimated shipping times are

Europe: 7-15 business days

United Kingdom: 7-15 business days

United States: 7-15 business days

Asia Pacific: 4-7 business days

I'll do my best to meet these shipping estimates, but cannot guarantee them.  Please note that during the holiday season, shipping times may vary, this is out of my control.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Protective Packaging

Protective wrapping of our soap carvings in bubble wrap

Items are wrapped within their own set with a clear plastic. Then, all is wrapped bubble protective layer and placed in a quality shipping box, or brown paper for bamboo placemats, for the best in protection. Guaranteed to arrive to your door without damage.

Returns & Exchanges

I gladly accept returns and exchanges, on the condition that buyers contact us first with the details and to get the return address.

Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery

As all products are handmade and not from a factory setting, our policy allow us to provide for a reasonable restocking charge of 20% for order cancellations, for returns in original conditions, and for not picking up the package from the post office. Up to 50% restocking charge may be charged for late, opened, used, damaged or missing parts returns. As per policy, the original shipping is not refundable, return shipping is the responsibility of the buyer.

Thank you,