Order & Shipping

Payments

All card payments made through out online shop are handled securely by PayPal.  Credit card, debit card and other financial cards information are never seen or stored on our server.  A PayPal account is not required in order to purchase from our shop.  PayPal supports different credit cards, including Visa, Mastercard, Discovery, AMEX and many more. 

Buying through PayPal offers the following advantages:

Personal data privacy • 24/7 Monitoring • Secure technology • Fraud prevention • Dispute resolution •  Global buyer protection

Secured by PayPal

Alternative Shopping/Payment Option - Etsy Shop

If preference is given to ordering from a large business, please note that most of our products featured on our online shop are also available on our Etsy Shop located here: https://bambooartshop.etsy.com

All Etsy orders are also processed through PayPal through Etsy secured payment system.  No order or payment information is recorded on our online shop. 

Alternative Payment Options - Wholesale Orders

Other payment optios are available on demand, such as bank transfers or western union. Please understand that work on custom orders will start after payment has been received and cleared. 

Wire transfer is the preferred method of payment for wholesale orders.

Normal Order Processing Time

1 to 3 business days.

All of our products are 100% handmade in Thailand by local Thai artisans.  We always try to keep our inventory low, to ensure we provide the freshest products available.  With that in mind, our aim is to get the product ready for shipping, after the payment has been received is 1 t o3 business day. If a longer processing time is expected, an email notification will be sent.

International and Worldwide Shipping

All items bought online are shipped worldwide through ePacket International Airmail from Thailand (unless otherwise stated). The estimated shipping times are

Europe: 7-15 business days

United Kingdom: 7-15 business days

United States: 7-15 business days

Asia Pacific: 4-7 business days

I'll do my best to meet these shipping estimates, but cannot guarantee them.  Please note that during the holiday season, shipping times may vary, this is out of my control.

Protective Packaging

Soap carvings are individually wrapped and then wrapped into their set (if applicable).  Finally all is wrapped with a bubble protective layer, for the best protection.  

Protective wrapping of our soap carvings in bubble wrap

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

I don't accept cancellations

Since all orders are handmade just for you, however do please contact me if you have any problems with your order and we will work together to amend it.

Returns & Exchanges

I gladly accept returns and exchanges, on the condition that buyers contact us first with the details and to get the return address.

Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. A reasonable restocking charge of 15% for items for returns, more if opened, used, damaged or missing parts.